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If you lost something today please message us via Contact Us, using the email you have registered with Flight Rising, with the title:
In the body of your message please include your
This information will help us expedite the restoration process.
We are so sorry this is happening and we are getting to the bottom of this. We got some very good information this evening as to what is causing this. We thank you for your continued patience and understanding.
We wanted to let you know that there may be additional, very short outages like the one we just experienced as we watch and continue investigating.
What we need from our community: Please continue interacting with the site as you normally would and report anything similar to what happened earlier this morning in Bugs.
We thank you for your continued patience and understanding while we work to fix this hiccup.
If you lost an item/chest/familiar to this issue, please use Contact Us and include the time of the transaction/loss. We are very sorry about this and are looking into what, why, and how.
We’ll be back shortly, our developers are giving the site a swift kick in the rear. We apologize for the inconvenience, frustration, and lost items.
We are investigating the cause of the outage, we apologize for the interruption and we will update you when we have more information.
Hello everyone! If you lost something to the server hiccup earlier today at 08:00 server time, please submit a report to Contact Us, using the email registered with Flight Rising.
Please use the title (using whichever of the following applies):[Item/Familiar/Skin/Accent]Restoration 02/06/014
Please be aware we will have many requests to process and restore so there may be some delay. Thank you and we apologize for the frustration and inconvenience.
We are seeing no new reports of lost items or Familiars leading us to believe what caused the problem around 08:00 server time has resolved itself.
We will, however, continue to watch and investigate this throughout the day as players provide us with their information. Thank you!
Hello everyone! We’ve become aware of an issue that has resulted in items and Familiars disappearing for some players.
We are tracking the issue here. Whatever information you can provide us to assist with our investigation is greatly appreciated!
We just wanted to make a quick update regarding passwords since the global reset on the 18th.
Many of you requested that it be possible to use more than just letters and numbers in your passwords to further bolster the ways you can safeguard your account. We’re happy to report that this is now functionally possible, and starting now, you may now use more special characters in your account passwords.
Additionally, we are receiving several reports from players who are unable to complete the password reset process because there are “no matching records.” Please keep in mind that you must have an active and functional email address in order to play Flight Rising. If you do not, it will be extremely difficult to provide account-related assistance to you. If you find yourself in this pool, please take the time to set up a new email address using a well-know or trusted email service, use the Contact Us form to get a hold of us, and make sure that:
We are dedicated to continuing to offer the best player assistance we can, and encourage anyone who is still experiencing issues to let us know. We are continuing improve account security and appreciate your assistance and cooperation in helping us get there.