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Because of the performance issues the website has been suffering, we will be moving the Riot of Rot’s end date from November 2nd to November 3rd to give all our players the chance to participate. Our apologies for the downtime.
Hello everyone -
We are investigating the current extreme performance hit the site has taken. Very sorry for the inconvenience.
We wanted to thank everyone for their passion and interest in joining Flight Rising. We have been keeping tabs on the server’s health throughout the window and are happy to report that everything is running fairly well. To celebrate this, we are going to be elongating this registration window into tomorrow, and it will close on Thursday, October 24th @ 12:30 Server Time. (12:30pm PST/3:30pm EST)
For those experiencing issues with registration, please send us an email with the following information and we will do our very best to help:
Subject: Registration Window Issue
UPDATE: If you are receiving the error “Username and confirmation code do not match” please re-attempt the registration process from the very beginning (via the sign-up page). If you are getting the error again after a complete retry, please reply here so that we have an idea of the volume. Thank you!
We believe we have resolved the issue. If you received a confirmation e-mail prior to 06:00 it may be invalid. Please attempt to re-register.
Hello, we are experiencing a few hiccups with getting registration started, but we expect to have the issue resolved as soon as possible. We will make updates here as we have them.
Tomorrow morning we will be opening our doors to new players during our registration window. Please note that the site may go into maintenance mode from 4:00-5:00 as we prepare to welcome our new friends.
We would like to this opportunity to remind both new and existing players that Flight Rising has a one account per player policy and does not allow the sharing or transfer of accounts. If you are unhappy with your flight choice, please take advantage of the new “flight change” option under your account settings. Thank you!
We are experiencing several site issues right now in regards to timed events. We are rigorously working to correct them and wanted to thank everyone for their patience. The work is ongoing and we will provide as much information as possible.
After monitoring the stability of Flight Rising since our last registration window, we are happy to report that we will be opening the gates again for another window! The next window will take place on:
This window, as you may notice, is 6 hours long rather than 3. Our goal, over the coming weeks, is to continue increasing the durations of these windows gradually while monitoring the site. Our hope is that by doing so, we can spread out the perceived volume enough that people are eventually registering at a more gradual rate, which will be healthier on the load. While we don’t have concrete dates or plans for subsequent windows, the team would love to make them more consistent until the gates are open permanently.
We have been working with LightSky closely to refine the registration process so that if heavy load causes any part of the process to fail, users will be notified. We had several players not make it in last time even though they received confirmation e-mails, and are looking to prevent that in this window.
We look forward to greeting all of our new players!
You may find that Familiars are dropping new error messages. If you encounter one of these errors, it would be immensely helpful if you could post the entirety of the error message into this tracking thread here. We’re working on narrowing down exactly why the bonding process fails for some, and tracking these error messages is important to that end!
Thank you, and have a great day.
Edit: If you could include the loyalty level of the familiar in question, that would be additionally helpful!